Apr 4, 2018 - This service is called ACP, (certified) Audio Conferencing Providers. Providers have a direct connection to Skype for Business Online and could.
-->Sometimes people in your organization will need to use a phone to call in to a meeting. Skype for Business includes the audio conferencing feature for just this situation! People can call in to Skype for Business meetings using a phone, instead of using the Skype for Business app on a mobile device or PC.
You only need to set up Audio Conferencing for people who plan to schedule or lead meetings. Meeting attendees who dial in don't need any licenses assigned to them or other setup.
For frequently asked questions about Audio Conferencing, see Audio Conferencing common questions.
Step 1: Find out if Audio Conferencing is available in your country/region
Go to Country and region availability for Audio Conferencing and Calling Plans and select your country or region to get availability information about Audio Conferencing, as well as information about Phone System, Calling Plans, toll and toll-free numbers, and Communications Credits.
Step 2: Get and assign licenses
- For Audio Conferencing, you need a license for each user who will set up dial-in meetings. To learn which licenses you need to buy for Audio Conferencing and how much they will cost, see Skype for Business add-on licensing.NoteAudio Conferencing is included in Office 365 Enterprise E5 licenses and as an add-on.
- After you buy the Audio Conferencing licenses, you will need to assign them to those people in your organization who are going to schedule or lead meetings. See Assign or remove licenses for Office 365 for business you purchased to the people in your organization who are going to schedule or lead meetings.
- We also recommend that you assign Communications Credits licenses (they don’t cost anything) to the same people you assigned licenses to in the previous step. To learn how to set up Communications Credits, see Set up Communications Credits for your organization.
Note
You can also set up pay-per-minute Audio Conferencing.
Step 3: Get service numbers for your conferencing bridges
For Audio Conferencing, you can’t use phone numbers for users; you will need to get service numbers. You can get either toll or toll-free service numbers for your conferencing bridges. There are three ways to get toll and toll-free service numbers:
- Use the Skype for Business admin center. For some countries/regions, you can get service numbers for your conferencing bridges using the Skype for Business admin center. See Getting service phone numbers.
- Port your existing service numbers. To port or transfer existing numbers from your current service provider or phone carrier to Office 365. You can see Transfer phone numbers to Office 365 or Manage phone numbers for your organization for more information to help you do this.
- Use a request form for new numbers. Sometimes (depending on your country/region) you won't be able to get your new service numbers using the Skype for Business admin center, or you will need specific phone numbers or area codes. If so, you will need to download a form and send it back to us. See Manage phone numbers for your organization for more information.
Step 4: Assign a service number to the conferencing bridge
Once you get your toll and/or toll-free phone numbers for your conferencing bridge, you need to assign the numbers so they can be used on meeting invitations.
To assign a new phone number to your audio conferencing bridge:
Using the Skype for Business admin center:
- Go to the Microsoft 365 admin center > Admin centers > Teams > Legacy portal.
- Select Voice > Phone numbers.
- Select the phone number, and click Assign.
For more details, see Change the phone numbers on your audio conferencing bridge.
Step 5: Set the default and alternate languages for a conferencing bridge
Next, you want to Set auto attendant languages for Audio Conferencing that the conferencing auto attendant uses to greet callers when they dial in to a phone number for Audio Conferencing.
Using the Microsoft Teams admin center:
- From the Dashboard, go to Meetings > Conference bridges.
- Select the conferencing bridge phone number, click Edit, and then choose the default language.
Using the Skype for Business admin center:
- Go to the admin center > Admin centers > Teams > Legacy portal.
- Select Audio conferencing > Microsoft bridge.
- Select the conferencing bridge phone number, select Set languages, and then choose the default language.
Step 6: Set your conferencing bridge settings
After setting up your conferencing bridge, verify that the default settings such as entry/exit notifications and PIN length are the ones you want to use; if they're not, you can change them.
Using the Microsoft Teams admin center:
- From the Dashboard, go to Meetings > Conference bridges.
- Select Bridge settings. This will open the Bridge settings pane.
For more details, see Change the settings for an Audio Conferencing bridge.
Using the Skype for Business admin center:
- Go to the Microsoft 365 admin center > Admin centers > Teams > Legacy portal.
- Select Audio conferencing > Microsoft bridge settings. This will open the Microsoft bridge settings page.
For more details, see Change the settings for an Audio Conferencing bridge.
Step 7: Assign dial-in phone numbers for users who lead meetings
After you have created an Audio Conferencing bridge, you need to set the toll and toll-free numbers for your users.
You will need to do this for all of the people in your organization who lead or schedule meetings.
Using the Microsoft Teams admin center:
- From the Dashboard, click Users, select the user from the list, and select Edit.
- Select Edit next to Audio Conferencing, and then in the Audio Conferencing pane, choose a number in the Toll number and Toll-free number lists.
Using the Skype for Business admin center:
- Go to the Microsoft 365 admin center > Teams > Legacy portal.
- Select Audio conferencing > Users, and then select the user from the list and click Edit.
If you need more details, see Assign Microsoft as the audio conferencing provider.
Step 8: Set up meeting invitations (optional)
The dial-in numbers that are set for the user will be automatically added to the meeting invitations that are sent to meeting attendees. However, you can add your own help and legal links, a text message, and small company graphic if you want. See Customize meeting invitations.
Related topics
-->Note
For information about Audio Conferencing in Microsoft Teams, see Try or purchase Audio Conferencing in Office 365 for Skype for Microsoft Teams.
Sometimes people in your organization will need to use a phone to call in to a meeting. Skype for Business includes the Audio Conferencing feature for just this situation! People can call into Skype for Business meetings using a phone, instead of using the Skype for Business app on a mobile device or PC.
You only need to set up audio conferencing for people who plan to schedule or lead meetings. Meeting attendees who call in to the meeting don't need any licenses assigned to them and don't need other setup.
For pricing info, see Pricing for Audio Conferencing.
Step 1: Buy and assign Audio Conferencing licenses
You must be an About Office 365 admin roles to perform these steps.
To buy and assign user Audio Conferencing licenses:
- Find out if Audio Conferencing is available in your country/region. Countries and region availability for Audio Conferencing and Calling Plans.
- Get your Audio Conferencing licenses. If you want to:
- Try it before you buy it, you can sign up for an Office 365 Enterprise E5 free trial that includes Audio Conferencing. See Office 365 Enterprise E5 Trial.
- Buy it, see Skype for Business and Microsoft Teams add-on licensing.
- Assign or remove licenses for Office 365 for business you purchased to the people in your organization who are going to schedule or lead meetings.
- If you purchased audio conferencing add-on licenses and Communications Credits licenses, assign them too. For instructions, see Assign Skype for Business and Microsoft Teams licenses.
To buy and assign pay-per-minute Audio Conferencing licenses:
If you're a Volume and Licensing customer, you can get pay-per-minute Audio Conferencing licenses. For additional information on pay-per-minute Audio Conferencing licenses, see Audio Conferencing pay-per-minute.
- Find out if Audio Conferencing is available in your country/region. Country and region availability for Audio Conferencing and Calling Plans.
- Get your Audio Conferencing licenses. To acquire pay-per-minute licenses, please contact your account representative.
- Set up Communications Credits for your organization for your organization. To set up Communications Credits, see What are Communications Credits?ImportantIf Communications Credits haven't been set up, Audio Conferencing won't work for any users with pay-per-minute licenses. Also, if you have Audio Conferencing pay-per-minute licenses, you don't have to assign Communications Credits licenses separately to each user specifically for Audio Conferencing usage but you might still need to assign them for another service.
- Assign or remove licenses for Office 365 for business you purchased to the people in your organization who are going to schedule or lead meetings.
Step 2: Set the audio conferencing provider for people who lead or schedule meetings
When you assign an Audio Conferencing license to people in your organization who lead or schedule meetings, they are all set up and ready to go! (You don't have to set their audio conferencing provider.)
Step 3: Other admin tasks
The following steps are optional, but a lot of admins like to do them:
- Customize meeting invitations. The dial-in numbers that are set for the user will be automatically added to the meeting invitations that are sent to attendees. However, you can add your own help and legal links, a text message, and small company graphic.
- Set the phone numbers included on invites. This is the phone number that will show up in the meeting that is scheduled by a user.
- Set auto attendant languages for Audio Conferencing that the Audio Conferencing auto attendant uses to greet a caller when they dial in to an audio conferencing phone number. This step only applies if you're using Microsoft as your audio conferencing provider.
- Set the length of the PIN for Audio Conferencing meetings.
Note
This feature is not yet available to customers using Office 365 operated by 21Vianet in China. To learn more, see Learn about Office 365 operated by 21Vianet.